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Terms & Conditions

General terms

Welcome to the SofaDeluxe.ie and/or www.facebook.com/sofadeluxe4u website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through SOFA DELUXE Telephone Sales or Facebook Sofa Deluxe business page, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by SOFA DELUXE ("SOFA DELUXE, we, our, us"). Registered office: “Sofa Deluxe”, Piercetown, Fordstown, Co.Meath C15CYW8.

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling phone number. Charges may apply if calling from outside the Republic Of Ireland.

Amendments

We aim to constantly improve and develop the SOFA DELUXE website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or

  • change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

  • alter or extend promotions at any time.

 

If SOFA DELUXE is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

SOFA DELUXE makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. SOFA DELUXE recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. SOFA DELUXE shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Accuracy of content

SOFA DELUXE has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

 

Before you place an order

If you decide you would like to place an order with SOFA DELUXE by speaking to personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

  • Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?

  • Will the furniture fit in the room?

  • What colour would you like the furniture in?

  • How would you like to pay for the furniture?

Acknowledgement and acceptance of your order

Everything that SOFA DELUXE sells, except mattresses, is considered as a ‘used item’ even if it’s new or in ‘like new’ condition. We refurbish, restore, renew, and fix furniture to the best condition possible.

If you place an order with Sofa Deluxe thru telephone, we will send you a text message confirming your order.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

Processing your order and delivery dates

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available date in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the delivery of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

If you choose to pay by bank transfer the approximate delivery time will start once we have received confirmation or proof of payment.

Delivery and installation

Delivery is free within a 60km radius by road of SOFA DELUXE store. If you wish your order to be delivered outside the 60km radius we will be happy to provide you with a personal delivery quotation. e.g. Galway, Cork Belfast and etc.  

On delivery

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Removal of old furniture

Removal of old furniture can be arranged before delivery or on the day of placing an order. Usually, we charge recycling fee of 15eur/seat, e. g. Armchair 15eur, 2 Seat sofa (Up to 160cm) 30eur, 3 seat sofa (up to 200cm) 45eur etc. Prices might change due to size and/or weight.

Payment

We accept cash on delivery. Payment must be made in full on the day of delivery. Payments can be made electronically by bank transfer; details will be provided on request. SOFA DELUXE do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

If SOFA DELUXE have agreed that you can pay for the balance of your order by cash on delivery, any outstanding payments must be made to the delivery team before the installation of the furniture will take place.

Cancellation Policy

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 only apply to your order if the goods have not been custom made to your specification. If the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

It is your responsibility to return the items to our main address in a good condition. However SOFA DELUXE recognize that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

If you want to cancel your telephone or Sofa Deluxe facebook page order or SofaDeluxe.ie order please use our website www.Sofa Deluxe.ie for contact information and inform about cancellation as soon as possible.

Refunds

Following cancellation of your order any monies paid will be refunded by bank transfer and usually within 14 days.

Guarantee

We sell new/second hand/refurbished/ex-display goods, therefore we operate on 'SOLD AS SEEN' basis. Risks in the goods falls to the buyer on the day of purchase. Suites whilst they may not have been used before are not sold as NEW. Sale on the basis of Caveat Emptor. "Buyer Beware" – No Guarantee or Returns provided by manufacturer.

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